My Disappearance From the Face of the Internet

About half a year ago, I dropped off the internet without much explanation. A lot of you reached out, asking what was going on and if I was okay. (Don’t worry; I was, and I am.) Anyway, I figured a formal explanation was long due, and I decided to make this out-of-nowhere blog post. Allow me to update you on aspects of my life….

Writing

A lot of you were surprised when I told you that I didn’t feel my life’s calling was writing. I’ve always felt it was a “right now, for now” thing. I never saw it as a career or something I wanted to do long-term. It was more of a hobby.

I still hold that opinion.

After getting a job, I found sitting down at night to reach my word count growing more and more difficult. The words that came out were barely worth keeping. Soon, they became nothing. I kind of let my WIP’s fall to the side, thinking “it’s okay, I’ll keep blogging, and when I’m ready to pick up writing again, I’ll get back to my WIP’s.”

I didn’t.

Rather, even my blogging fell behind track. I wasn’t writing quality content. Everything felt forced. I didn’t have the mental energy to spare. The difference between working full time and being able to write full-time was huge, and eventually I made the decision to take a break.

The relief was immense. Instead of staring at my computer screen every night, trying to force myself to write and feeling guilty hours later when nothing got done, I was able to relax after work, clear my head, and enjoy my free time. I put no limit to my break. As long as I didn’t want to write, I wasn’t going to do it. I would return when I couldn’t resist the pull…whenever that came.

To summarize: I am taking an indefinite break from writing.

Work

I moved to Walmart full-time. I’m only working one job now, and it’s way less stressful what I’d been doing before. I’ve been in OPD (online grocery pickup and delivery) for the past six months. It’s been all right. The job mainly consists of picking orders for people and taking the orders out to cars.

Each has its pros and cons. Picking is fun for a couple of hours, but after that it gets tiring for me. However, that’s only because I speed walk around the entire store and lift multiple totes (baskets of groceries) at once in order to better my pick rate. (They have a leaderboard for the store. The scanner device tracks how many groceries you pick per hour, and the top five people are shown on the leaderboard. I’ve ranked high the past few months…I feel pressured to keep first place and/or beat personal records.)

Dispensing can either be good or bad. I enjoy the work better, but the sun makes me avoid it, since I get heat exhaustion easily. (It’s actually common; numerous coworkers have gone home with heat exhaustion, headaches, and vomiting.) The work is also more physically laborious than picking. It consists of picking up totes, moving them around, organizing orders to take out, then taking the orders out to cars, unloading them, and bringing the empty totes and pallet back inside. I enjoy the work minus the sun. Most of the time, I get paired with one or two coworkers who I enjoy working with (because they actually work). Other times, I get stuck in a room full of people who do the bare minimum or play on their phones during downtime instead of prepping orders for the next hour. (Every hour, there’s a “rush” of delivery drivers.) When no one preps, each hour is ten times more stressful.

Other than that, I’m pulled into produce, stocking, and topstocking. Topstocking is my favorite job to do, since it’s the most easy on the body (although a lot of other people say climbing up and down the ladder is difficult for them). All it is is scanning items from topstock, bringing what I can down onto the shelves, and organizing topstock so it’s easy to find stuff later on. I get hyper-focused, and time flies by. Being my favorite job, it also happens to be the one I’m least able to do. Only when we have enough people on literally every other job (which rarely happens) can I topstock all day.

Walmart as a Workplace

It hasn’t been outstanding, but it also hasn’t been terrible. I’ve met some great coworkers. Work doesn’t drag by as slowly as it could. Overall, I’d say my experience is slightly above neutral. The work itself isn’t bad. It can be boring or tedious at times, but great coworkers and managers make time pass more quickly. It’s definitely a lot more sustainable of a job than fast food. (Hey, at least they’re not stealing your money here.)

However, I definitely feel more like a number. I feel disposable and unimportant—something that took a while to get used to. People don’t care if you’re there. Work is based on hours, not performance. No one’s looking up to me. Most of the time, I feel like a piece of machinery rather than an individual and a necessary part of a team. Disposable. Neither wanted nor discarded. But being just a number does have its perks. For one, I don’t have nearly as much responsibility and stress as I did at Pizza Hut. I just clock in and out, and managers take care of the rest. I get to have peace of mind, which means I can concentrate on my job and work without worrying that everything’s about to fall apart if I don’t keep tabs on it all.

Workplace Appreciation

I do feel like less of a number and more of a part of a team, now that I’ve been here half a year. People are friendly. I’m asked for advice from new associates. Managers actually recognize talent and hard work here, and they make you feel appreciated.

I’m grateful for my managers. It’s such a different workplace environment with the kind of people they are. Unlike at Pizza Hut, they’re responsible (for the most part), treat you like a person with worth, and are reasonable and fair. Justice is promoted. I don’t have to worry that they’re doing shady stuff in order to benefit themselves. There are set systems in place. Should anything arise, I have a peace of mind knowing that things will be handled in a straightforward, clear manner.

Managers and coworkers both seem to like me. I’m complimented on my hard work often, and our new TL (mid-level manager) told me that I’m a great associate, and he’s happy to have worked with me. I get called a number of names. From managers: “Little Missy” and “Sassy McSasserson.” From coworkers: “Hercules,” “Tokyo Drift,” and “Xena.” There’s others, but I can’t remember them all. (Keep in mind that most of these are used entirely jokingly.)

I was the “Happy to Help” associate for August! (Apparently the managers vote every month based on our attendance and attitude.) When our PL (HR person basically) walked me to the office in the backroom, I began wondering what I’d done wrong. You can imagine my surprise and relief when he handed me a box to open, only to reveal a trophy depicting my name on it. He then proceeded to lead me back out onto the salesfloor to take a picture. I’m still waiting for them to post it on Facebook so I can see what they wrote about me and admire how short I look in the picture, because I’m short, and the PL is really tall. 😆

Work Benefits

Walmart offers a whole bunch of benefits that Pizza Hut didn’t. Besides affordable insurance, they have both paid and unpaid breaks, a good system for calling out sick, paid time off, and free bakery items in the break room. Well, that last one only happens every so often. However, it’s nice to go to the break room and find a small treat. (It’s whenever the container gets broken in the freezer. They can’t sell the item anymore, but it’s also not bad, so we get to eat it.) Oh, and don’t forget guaranteed hours and a set schedule. No more staying up late at night begging managers to get the schedule out for the next day.

Pharmacy

I’m moving to pharmacy this month. I hadn’t planned on transferring this soon, wanting to wait until I’d moved (uh, into an apartment…we’ll get to that soon), but the job was kind of sprung upon me—in the nicest way possible of course.

Lead pharmacy tech comes into the break room, about to leave work. Sees me. The following questions occur rapidly:

“Do you have your high school diploma? Are you 18? Are you out of school? Do you work full time? Do you want to work in pharmacy?”

I answered yes to all, explaining that pharmacy was actually what I’d originally applied for, but they’d hired me for OPD instead. The lead tech gave me his phone number then left, saying he’d send me the instructions to get the job.

I’ve since gotten my pharmacy technician license. I sent my application to the Arkansas State Board of Pharmacy, got fingerprinted (for my criminal background check) at some DIY-looking gym in the middle of a patch of woods, and am getting my pharmacy “smock” soon. Latest I heard, I’m starting next week. Pay is the same as OPD. Disappointed at that aspect but that’s just what it is, and maybe I’ll like the work better.

Car

I wrote about it in my newsletter, but I don’t think I ever addressed it here. I got a car from my manager, Joe, at Pizza Hut. The car is older than me. Although it’s taken me to and from work without major problems, it hasn’t been acting the most reassuringly. It’s stalled out while idling, had trouble starting up, and done tiny weird noises at random times. I’ve done some repairs on it (well, my dad mainly. He helps me a lot with my car, which I’m very thankful for). Also, Joe works on cars as a side hobby, and he’s looked over mine. One part we changed fixed the main problem (stalling). The rest is to be determined. I’ve thought about financing a new car just to get away from the insecurity of driving something that could break down at any moment. I don’t drive that far every day though, and if something happens, I live close enough to work that I could figure something out.

I started driving maybe two years ago. I still don’t enjoy it, but it’s not nearly as anxiety-inducing as it was back then. To be fair, I do drive a tiny car as opposed to the huge truck I learned in, so that makes drive-throughs and Walmart parking lots a ton easier. Other than that, driving comes more naturally to me. I don’t have to remind myself to look both ways or check before merging. One thing still hasn’t changed though: I can’t talk and drive. Or sing and drive. Or listen to anything and drive. I must be fully concentrated. It probably won’t change, but that’s okay. As long as I’m aware of my weaknesses, I can stay safe.

Moving

I got an apartment. Well, I don’t have it yet, but I put down the application fee and deposit, and I’m on the waiting list, currently estimating October or November. (I’m guessing mid November.) I’m really excited about it. While it’s going to be more responsibility and money, I’m looking forward to the freedom. My parents still want me to live with them. They just bought a new house. They’re renovating it, and my mom told me that they’re still going to build the extra room for me that I can have all to myself “when I move back in.” (They haven’t given up hope. Admittedly, it’s very sweet and kind.)

The new house is its own story. I’ve only been there once, but basically they’re ripping out and replacing the flooring, doing stuff with plumbing and electric, and building more rooms and a hallway. Oh, they also moved the entire kitchen from upstairs to downstairs. They’ll also do cosmetic stuff like repainting. It’s a whole big process, and I can’t believe they’re doing it, since it seems scary to tear your new-old house apart to make it look new.

Finances

Since getting a job, I’ve been learning how to make, manage, and keep track of my money. I would say I’m pretty good with finances. My credit score is doing well, and I’ve found the best ways to spend money (getting cash back) and earn interest. I’ve researched a lot and gained a much better understanding of the bigger scope of things. I have yet to do my taxes this next year, but with tax tools online like Turbo Tax, it shouldn’t be that difficult.

I’ve learned to budget. Currently, I don’t have very many bills, but I know when I’m in my own place, I’ll be making a little above what my expenses will be, so it’s best to start good habits early. I try to keep my monthly grocery budget under $35 (about 20 meals). The ideal is $20. So far, so good, and I’ve leaned to cook a lot of things, including chicken—which I was admittedly scared of.

With moving out, I’m wanting to keep my upfront expenses low, while also thinking about the future. I’ve started making lists on the Walmart app with everything I’ll need (groceries, pantry items, cookware, cleaning supplies, etc.). Some things I’ve found I’m willing to compromise quality on, but others, I want things to last long, and I think the investment is worth it. The Walmart app allows you to build grocery lists which automatically calculate the total price. That’s been helpful with budgeting. It’s also helpful in finding the products which are the best deal. Overall, I’m actually really enjoying handling my finances. It gives me a sense of responsibility and accomplishment—especially when I’m able to find the most efficient or cost-effective ways of doing things.

Conclusion

So how am I doing? I’m doing good. I have ups and downs, but so far, everything’s been pretty smooth. I’ve come a long way in the past year, and so much has changed. I’m excited about getting my own place…like, really excited. I’m loving the cooler weather. I thank God especially when the skies are cloudy, and it’s drizzling. Life is good, God is good, I enjoy the people He’s put in my life, and He’s constantly teaching me more. We’ll see how things go. For now…

*vanishes again from the face of the internet*

Life at the Hut

Life—that’s really what it’s become. Working over 40 hours a week, being so involved in the Pizza Hut “politics” (everything going on between different managers as they try to work separately toward opposite goals), and trying to keep the place on its feet, I feel like it’s my life now. There’s always something new happening. I’m always trying to catch up and sort things out. People like to joke that I probably stay the night, since I’m always at the store (and I even had a 23-day work streak at one point).

It’s been two months since I got the job. Since then, so much has changed.

Changing Perspective

I came in as an awkward, reserved girl who was scared to interact with customers. I was quiet, and I tried to stay out of the way. Doing my job was my only goal. Work and leave. Follow the schedule. Be an amiable coworker. Make customers happy, and trust the managers to take care of the rest.

But now? I’m the opposite. I interact easily with customers, enjoy talking with my coworkers, speak my mind and ask more questions than anyone else, and gained an ownership mentality that causes me to feel responsible for making sure everything operates smoothly.

I’m not a manager; I never wanted to be one. However, it seems I can’t stick to just being in the back seat and going along for the ride. Some people are happy working half-heartedly for a job they only kind of like—being out of the loop and just doing what they’re told—but that’s not me. Whatever I do, I give it my all. Every bit of energy and thought I have will go into my job, and I’ll treat the place like I own it. As I told one manager, I like to work hard for what I deserve. I don’t do well in places where I’m expected to work like a robot and not care about anything. I want to see my effort and hard work produce something bigger than myself.

Reputation

I made friends quickly. Coworkers like me because I do my job and am an amiable person. Managers like me because they can depend on me, I do more than what’s asked of me, and I value efficiency and quality. I’ve gotten a lot of comments from coworkers, saying I’m the “only X they like” there (female, coworker, etc.). It’s funny how many times I’ve been told I “work too hard.”

People tease me a bunch at work. One driver likes to knock my hat over my eyes whenever I pass him. Another coworker likes to purposely say “folded” dough instead of “stretched,” because he knows I like to use the correct terms. He also gives me nicknames (“little girl” being among them, but I made it clear nicknames related to my size aren’t appreciated). One girl pokes me in the side when I’m not paying attention. A manager likes to pretend something big happened (i.e. a giant order that would take tons of time and preparing for), only to reveal he was joking. Spoiler alert: I fall for it every time. *shakes head in shame* I think I’m the only person who gets teased this much. I’m not complaining, though. It shows people like me and that they feel comfortable being themselves around me. Besides, I return the favor every chance I get. 😉

As for new coworkers, they quickly learn that they can ask me all of their questions. I’ll show them how to do anything (I love training new cooks), and if I don’t know how to do it myself, I’ll get a manager to teach the both of us. I’m honest—sometimes brutally so—and coworkers know they can trust what I say.

Then there are the customers. I love the kids. I love the regulars. I’ve gotten tons of comments on my work ethic and positive attitude, and I love being able to bring smiles to people’s faces. The repeat customers with kids always make my day. Sometimes the kids wave to me; sometimes they enthusiastically tell me goodbye. Some kids come in after school to eat in the lobby—even though we aren’t a dine-in location, but I give them plates and napkins anyway.

Best/Worst Customer Experiences

Best customer experience: A lady with two kids came in to pick up her pizza. I was too busy running around between phones, make table, and cut table to notice much about them, but when I handed the woman her order, her two kids stopped to tell my that I was “very beautiful.” The comment surprised me. (I don’t think I look good in my uniform. I know my hair was a mess, and I probably had food on my clothes.) All three of those customers were really nice, and it’s an experience I won’t forget. 😊 I love kids.

Worst customer experience: A guy (mid twenties to early thirties) greeted me with a comment about my appearance and smile. At first, I thought it was just a nice observation, but then he proceeded to talk about how he kept “making me smile.” It was said in a creepy way. He was acting like he had control over me, and he had the audacity to keep reminding me of it through his comments.

Anyway, I took his order with a smile, laughed at his jokes (even though it was just because I was uncomfortable), and told him his total. He asked if my number came with his pizza, and I responded in a confused/disapproving voice that no, why would it? I think I hurt his ego. After my rejection, he told me that “girls my age” always ask for his number, and that he’s “old enough to be my dad” anyway. He then kept talking about how he has friends who have kids my age, so it would be weird to date me. I got away as quickly as possible, handing off the situation to a manager so I could go make the order.

The manager and guy chatted for a while. I stayed near the back, trying to avoid being drawn into a conversation again. When the manager finally escaped the conversation he was in (yes, even he got weird vibes), I met him in the back and asked if the guy was gone. Thankfully, another coworker took care of handing the guy his order. By the time I made it back up front, he’d left. I felt so relieved.

Goals

What about my goals for this job? If you recall my first blog post about Pizza Hut, you’ll remember that I didn’t care about the pay. I was here for the experience. I wanted the chance to work on my social anxiety, and I didn’t care if I thought I’d hate the job.

But

I’m definitely here for the money. Let’s just say that right off the bat. I’m trying to save up to live independently (potentially) in a year’s time. I also have bills to pay. So yes, hourly wages matter…probably more than anything else at this point.

As for the “experience” part, I think I’ve got that down. My social anxiety is pretty much gone. I’m still awkward in certain situations, but at least I’m comfortable dealing with strangers, and I’m getting better at accepting “mistakes” as part of the process (speaking from a perfectionist’s point of view). Building relationships at work doesn’t have to be difficult or serious. Asking questions doesn’t have to be scary. People are people, and most of the time, it’s better to just put yourself out there and trust the Lord with the outcome.

Besides getting over my social anxiety, I know a lot about how the fast food industry works. How to keep a business running, what kind of people work best in certain roles, scheduling and communication—some of these won’t be useful in day-to-day life, but others are just good practical skills to have. It isn’t the kind of experience I was looking for, but it transfers over to similar jobs, and it could be useful in the future.

Unchanging Workplace

On the other hand, a lot…hasn’t changed. Management is still a mess, there’s zero communication, and hours aren’t reliable (although I do have to give credit to one of the main managers for giving me all the hours and overtime he can). Fishy stuff goes on with payment. Managers fight. Those who have good ideas and want to give their all for the place aren’t given the opportunity to do so, and workers with the drive to make the place better are pushed down. Things seem to change on a whim. Stability isn’t something I feel at Pizza Hut. Still, I was willing to put up with most of it; things were changing…right?

Things Are Changing

People were fired. People were hired. I got to train a new cook for the first time, and it was a blast. Procedures changed around the restaurant. Management became more strict with what they tolerated and what they didn’t. Things were starting to look better.

The general manager disappeared. (Yes, it’s a good thing, in my opinion.) I still don’t know too much about what happened, but let’s just say that I never really liked him, and I’m relieved to be working with people I actually enjoy being around instead. And since the manager is gone, I was able to get a bunch of overtime. (If you know me, you know I love my overtime.) Another manager was brought in from another store to help out. He’s a responsible and thorough, and having him manage makes my shifts a lot less stressful.

Positive attitudes increased. People helped out instead of standing around on their phones or eating. Being in an environment where hard work was modeled and nurtured resulted in more getting done, and I could do my job without having to worry (as much) that things would go haywire if I stepped away for one second.

…Or Are They?

Hope was in the air. Things were starting to look up. I started to believe Pizza Hut could be a long-term thing, and I was really enjoying spending time with my fellow coworkers.

But…all good things have to come to an end, don’t they? Hope couldn’t last forever. Mine was shattered to pieces bit by bit. At first, it was small things: the white sauce was frozen. Someone left the oven on overnight. Prep got forgotten. We didn’t have enough people one day, so I had to stay late to get things done.

I tried to make it work. I tried to avoid feeling down about it and did my best to make sure things would stay in order. All the frosting and white sauce was frozen? I made sure to do a freezer pull before rush began. Closing manager with a history of forgetfulness? I reminded him what needed to get done before I Ieft.

Then it got more frequent. Tips were always missing. Sauce and frosting was always frozen. People weren’t scheduled well, and we’d be swamped one day and have wrong pizzas spitting out of the oven because training is a huge mess. Managers would step to the side to have “important talks” mid-rush, leaving me (a non manager) to run everything up front by myself.

I tried to prepare for these things by coming in earlier (before rush instead of mid-rush), but I was told I couldn’t clock in early, because we were trying to “save on labor.” I asked to go in when I knew we didn’t have enough people, but again, “save on labor.” “We’ll be fine,” they said. “X will take care of it.” (Spoiler alert: they weren’t. X completely forgot about it.)

I confronted the higher-ups about it. I’m not a manager; why was I doing so much manager stuff, while the real ones forgot their responsibilities? I was promised change. I was asked for “more time” and a “second chance.” So I gave it to them.

The Last Straw

Then, the tip pool system changed. All of a sudden, I was earning half of what I’d been getting before. People who came in for only a couple of hours could get the same as me, despite the fact that I’d been working 11-hour days. While a part-time worker earned $15/hour, here I was getting $11.50 or so.

I tried to bring it up with management. I tried to show how the new system was unfair. I was shot down and talked over, and even though many people took my side, the ones who agree with me don’t have to power to change things. $11/hour  is what it’s going to be. There’s no reasoning with the change. I can’t depend on tips anymore to make up for the rate being lower than all the other options in my area, so I’m finding another job. We’ll get into that in another blog post, though. For now, let’s talk about my experiences and growth within Pizza Hut.

Things I Learned

Pizza Hut taught me a lot. Being my first job, I learned the basics of scheduling, clocking in, and just how to work a job. Social anxiety? Pizza Hut helped me to get over that (although I’m still naturally awkward in a lot of circumstances). There have been a lot of situations I had to work my way through alone, and because of those, I’m more confident interacting with the world.

One big thing I learned: how not to run a store. There’s so much Pizza Hut could be doing better. It’s like they shoot themselves in the foot, trying to follow all the profit percentages and labor hours from corporate, when in reality, all it does is cause things to mess up, and more money is spent on fixing those problems. I’ve tried talking about it with management. Other managers have tried to follow more efficient ways of doing things. But Pizza Hut doesn’t want change. They want robotic employees who do what they want without question. “We’re already doing things the right way,” they say when you try to change anything. But their “way” doesn’t work. It’s like they turn a blind eye to the reality of what’s actually going on inside the stores.

Besides the disconnect between corporate and the actual individual stores, there’s the manner of communication. Managers just…don’t. If there’s a new change implemented by the top, it doesn’t make it far. Three managers could be splitting the tip pool in three different ways. Neither would know anything had changed. There’s just no communication. And because of it, it makes everything so much more complicated and stressful than it needs to be.

And besides that, there’s the matter of how they treat their employees. I know all Pizza Huts aren’t the same, but the highest person at mine likes control. She doesn’t want to give an ounce of it to anyone under her. Even though it would be more beneficial to have someone inside the store making the schedules and deciding who to hire, she doesn’t care. Employees with the determination and ability to bring the place up from the dirt are pushed down because it also means they’re more “smart” (don’t just go along with everything; actually thinks through stuff before implementing it; needs more control to get things running smoothly). If you have a brain and like to use it (and if you have the boldness to speak it), you aren’t very much liked. They want puppets, not people.

So yeah, I know a lot now about what makes a business run and what doesn’t. I don’t know if this experience will ever help me in the future, but it’s something good to have.

And finally, my mindset. Before Pizza Hut, I had a difficult time getting out of my comfort zone. I overthought too much and shied away from doing anything unfamiliar. Go out into public? *scoffs* I’ll sit at home instead. I’m still learning, but I’m getting better at just jumping out into the unknown and (trying to) embrace the challenges and hiccups that come with everything.

Conclusion

I’m very thankful for my job at Pizza Hut. It taught me a lot, I met some really great people, and I learned a lot about myself and how I work in different environments. Maybe it wasn’t the most professional place or the most pleasant experience toward the end (no, I haven’t quit; I’m just working there less), but the Lord used it for my good. There’s just so much I learned.